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Diploma of Community Service(Case Management)

Course Description
This qualification reflects the role of community services workers involved in the delivery, management and coordination of person-centred services to individuals, groups, and communities.

At this level, workers have specialised skills in community services and work autonomously within their scope of practice under broad directions from senior management.

Workers support people to make change in their lives to improve personal and social wellbeing and may also have responsibility for the supervision of other workers and volunteers. They may also undertake case management and program coordination.

To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

In this course you will learn how to:

Communicate effectively with and advocate on behalf of clients
Apply counselling techniques
Work effectively with diverse clients on one-on-one or in groups
Apply all aspects of case management
Implement community development strategies
Understand the impacts of sociological factors on clients


Relevant Job Roles
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; roles may provide support, recruitment, performance management, risk management, advocacy or interventions to individuals, groups or communities and range from working under the direction and supervision of others to managing the programs and services themselves.

Units of Competency
This course consists of 20 units of competence with 12 core units and 8 elective units as listed below:


Unit Code         Unit Name

Core Units
CHCCCS004    Assess co-existing needs
CHCCCS007    Develop and implement service programs
CHCCCS019    Recognise and respond to crisis situations
CHCCSM013    Facilitate and review case management
CHCDEV005    Analyse impacts of sociological factors on people in community work and services
CHCDFV001    Recognise and respond appropriately to domestic and family violence
CHCDIV001    Work with diverse people
CHCDIV002    Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCLEG003     Manage legal and ethical compliance
CHCMGT005     Facilitate workplace debriefing and support processes
CHCPRP003    Reflect on and improve own professional practice
HLTWHS003    Maintain work health and safety


Elective Units
CHCCSM009    Facilitate goal-directed planning
CHCCSM010    Implement case management practice
CHCCSM012    Coordinate complex case requirements
CHCCSM014    Provide case management supervision
CHCCOM003    Develop workplace communication strategies
CHCDIV003    Manage and promote diversity
CHCPRP001    Develop and maintain networks and collaborative partnerships
HLTAID011    Provide First Aid

Mode of Delivery
A combination of face-to-face delivery and workplace training. 

Course Duration
52 weeks (4 terms) which includes a minimum of 200 hours of workplace training.

Students need to attend face-to-face training for a minimum of 20 contact hours per week. Class hours will be scheduled from 9:00 am to 5:00 pm.

Timetables/Delivery Schedules/Classes are subject to change without prior notice. Students will be given a timetable prior to course commencement.

Workplace Training
Students are required to complete a minimum of 200 hours of workplace training in community service-related areas.

Admissions Requirements
Domestic Australian Students
For direct entry into Diploma level courses, students must have completed a minimum of Year 12 schooling or equivalent or to be a mature age student (20 years of age and above) with relevant work experience.
Students who have not completed Year 12 are permitted to study a certificate-level course at KC prior to the diploma.
Students need to demonstrate they have proficiency in English. If students cannot provide documented proof of their English language proficiency, they will be required to sit for a Language, Literacy and Numeracy (LLN) test before a place can be offered.
International Students
Kings College is CRICOS registered (CRICOS Provider Code). All students must be over 18 years of age before they can commence this course at KC.
International students are required to have a minimum of IELTS test results of 5.5 (academic) with no individual band lower than 5, or achieve an equivalent in other forms of testing that satisfy the Institute’s requirement. If an international student does not have any current IELTS score or any recognised English language result, they are required to take an English language test.
For direct entry into Diploma level courses, students must have completed a minimum of Year 12 schooling or equivalent or to be a mature age student (20 years of age and above) with relevant work experience.
Students who have not completed Year 12 are permitted to study a certificate-level course at KC prior to the diploma.

Assessment Methods
Assessment is based on the principles of competency based training. Performance of learners is assessed on their ability to perform the task(s) to industry standards. In order to ensure the principles of validity are upheld are variety of learning styles and a range of assessment strategies are used. Assessment for each unit of competence will be through a combination of classroom based and work placement tasks. Classroom based assessment includes but is not limited to:
Classroom exercises
Practical demonstrations
Group Activities
Verbal and/or written questions
Field visits
Workplace learning and assessment will be carried out in aged care homes by workplace supervisor and in accordance with log books.

Kings College Sydney & Perth will provide a uniform to all Aged Care and Home and Community Care students while they undertake the theory classes and workplace training.

All learners are required to wear an KC uniform while attending workplace training in accordance with KC Aged Care and Community Services Dress Code.

Location of Delivery
Face to Face classroom learning – Wellington Fair, 937-941 Victoria Rd. West RYde NSW 2114, Australia Workplace training – at the workplace as approved by KC workplace assessor.

National Police Clearance
A National Police Clearance is compulsory for all students who undertake work experience or work based training. A National Police Clearance can be acquired from any Post Office for a small  fee.  Please allow 3 weeks for delivery.  Students cannot attend work experience without this.

It is compulsory that students have current immunisations as listed below.
Immunisation records must be provided to student services prior to the commencement of workplace training.

Recognition of Prior Learning (RPL)

provides an alternative pathway to achieving a qualification without course attendance
is a consultative process between with the candidate and the assessor to determine whether the candidate has acquired the requisite learning, skills and knowledge to demonstrate that they have achieved the required learning outcomes or performance criteria of the course or qualification, for which the candidate is seeking
identifies where appropriate additional learning experiences or training gaps are needed to achieve the course or qualification
is the conduct of an assessment to confirm competency.
KC has developed a process that promotes holistic and task-based assessment. It focuses on relating assessment activities to actual job tasks. The intention of this model is to streamline and simplify the process of recognising competency.

Prior to RPL, information is provided to the candidate on the assessment process. Specific advice is given to each candidate on how they can demonstrate their competence and what documentary evidence is required to support their application. Each industry has unique documents that can provide evidence of experience and competence.

The candidate is required to provide adequate information prior to, throughout and after a training and assessment experience. The assessor, in this process, needs to be fully aware of the needs of the candidate and help them identify relevant workplace personnel who can confirm the candidate’s competency.

The focus of the KC streamlined holistic assessment process is to focus on demonstrated skills and knowledge and not to rely purely on documentary evidence as the main source of evidence.

Some examples of documentary evidence that can support the process include:

licences such as First Aid, RSA
CV or work history with details of job role and responsibilities
previous qualifications from overseas and Australia
certificates and records of results or assessments completed with other RTO’s
photographs of work undertaken
samples of related project work
diaries of tasks performed
task sheets/job sheets/logbooks
site training records
pay slips / employment contracts / job descriptions
memberships of relevant professional associations
references/letters/third party reports from previous employers/supervisors
industry awards
performance appraisals

Upon completion of Diploma of Community Services, learners can gain admissions to Bachelor of Social Science (Community Services Work) with Edith Cowan University with some advanced standing. Please check with student services at Kings College Sydney for further details

Employment Skills
This qualification prepares a person to select, adapt and transfer skills to a new environment and to provide technical advice and some leadership in resolution of specific problems. This would be applied across a range of roles in a variety of contexts with some complexity in the extent and choice of options available. (Source: AQF Implementation Handbook 2007)

Potential Career Outcome
Community Services Worker
Assistant Community Services Worker
Accommodation Support Worker
Family Support Worker
Welfare Worker
Community Support Worker
School Support Officer (working with children with disabilities)
Community Access Coordinator
Care Team Leader
Residential Aide
Pastoral Care Counsellor or Manager
Community Care Manager
Case Coordinator, Worker or Manager (Disability or Community Services)

Facilities and Equipment

To facilitate structured face to face delivery, KC will utilise rooms located at 937 Victoria Rd. West Ryde NSW 2114 (Sydney) or 14/275 Belmont Avenue, Belmont WA 6105. Equipment available from the venue will include sufficient table and chairs for all students, whiteboard and data projector to deliver theory material.

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